Refund policy
Return and refund policy
Refund Policy
- All refunds are processed on a case by case basis. Please email to orders@thevideogames.shop for refund requests and reason for refund.
Reporting Period
- Any defects or issues with products must be reported within 7 days of receipt.
- Requests submitted after this period will not be eligible for return, replacement, or refund under any circumstances.
Proof of Defect
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Customers must provide clear photographic or video evidence at the time of reporting. This includes:
- Images of the product immediately upon opening the box, showing the defect.
- Images of the outer shipping box and packaging materials to verify the condition upon delivery.
- Reports without sufficient evidence will be considered invalid and rejected.
Condition of the Item
- The company will only accept claims for products that are proven to be defective upon opening the box.
- Products that show signs of misuse, mishandling, alteration, or damage caused by the customer will not be eligible for return or refund.
How to Submit a Claim
- Claims must be submitted via email to orders@thevideogames.shop within the 7-day reporting period.
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The email must include:
- Order number
- Description of the defect
- Required photographic or video proof as listed above
Company Review & Decision
- The company will review all submitted claims and determine the appropriate resolution (e.g., replacement, partial refund, or rejection).
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All decisions made by the company regarding returns and refunds are final.
Customer Responsibility
- Customers must comply fully with the reporting process.
Questions
If you have questions about this policy, contact us at:
The Video Games Shop Email: orders@thevideogames.shop