Terms of service

Last updated: 30/06/2026

Our website address is: https://thevideogames.shop/

1. Acceptance of Terms

The Video Games Shop ("we," "us," "our," or "the Company") operates this website and store at thevideogames.shop and related URLs (the "Site"). By accessing or using the Site, you agree to be bound by these Terms of Service and our Privacy Policy, which is incorporated by reference. If you do not agree to these terms, please do not access or use the Site or purchase any products from us.

2. Changes to These Terms

We may update these Terms from time to time at our discretion, without prior notice to users. Updated terms take effect once posted on this page. Any additional terms posted elsewhere on the Site (such as on a specific product or promotion page) will apply alongside these Terms; where there is a conflict, the more specific terms will take precedence.

3. Acceptable Use

By using the Site, you agree not to:

Infringe our intellectual property rights or those of any third party;
Take any action that damages, disrupts, or interferes with the Site or its systems;
Use the Site for any unlawful purpose or in violation of any applicable law;
Submit false, inaccurate, or misleading information;
Use the Site for unauthorized commercial purposes;
Engage in defamatory, threatening, or harassing conduct;
Upload viruses, malware, or other harmful code; or
Engage in any conduct we reasonably consider inappropriate or harmful to the Site or other users.

4. Privacy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and disclose your personal information.

5. Orders and Purchases

By placing an order, you confirm that you are of legal age to enter into a binding contract and that you have read and accepted these Terms and our Privacy Policy. After you place an order, we will send you an order confirmation by email. Orders cannot be cancelled once confirmed, except as set out in these Terms.

If we are unable to fulfil your order — for example, due to stock unavailability, a supplier issue, or a pricing or listing error — we will notify you and issue a full refund for the affected items. We are not liable for any loss arising from such a cancellation.

Products purchased through the Site are intended for personal, non-commercial use. We are not liable for any loss of profit, business interruption, or loss of business opportunity arising from your use of the Site or products purchased through it.

6. Pricing

All prices are displayed on the Site in the applicable currency. While we make every effort to ensure pricing accuracy, errors can occur. If a product's correct price is lower than the price stated to you, we will charge the lower price. If the correct price is higher, we will contact you before processing the order so you can decide whether to proceed.

7. Shipping

Shipping costs, methods, and estimated delivery times are calculated at checkout and may vary by destination and order weight/size. You are responsible for any applicable import duties, taxes, or customs clearance fees in your destination country. Delivery estimates are not guaranteed, and we are not liable for delays caused by carriers, customs, or other circumstances outside our control. For full details, see our Shipping Policy.

If delivery cannot be completed because no one is available to receive the order, we will make reasonable efforts to contact you for further instructions. We reserve the right to charge reasonable additional costs for redelivery or storage where applicable.

8. Returns and Refunds

Claims relating to defective or damaged products must be reported within 7 days of delivery, in accordance with our Refund Policy, which sets out the required process and evidence for a valid claim.

9. Pre-Order Products

For pre-order items, if we are unable to procure the product from our supplier, we reserve the right to cancel the affected order and issue a full refund.

We make reasonable efforts to ensure product descriptions and images are accurate, but we do not guarantee that descriptions, images, or colours are fully accurate or that your device will display colours exactly as they appear in person. Where there is a conflict between an older and a current product description, the current description applies.

Once a product has been delivered to the address you provided, responsibility for the product transfers to you, except as otherwise required by law.

10. Site Content

Content on the Site is provided for general informational purposes. We do not guarantee its accuracy, completeness, or currency, and we may add, change, or remove content at any time without notice. We are not liable for any loss arising from reliance on Site content.

11. Service Interruptions

We may suspend or discontinue all or part of the Site at our discretion, without prior notice, including for maintenance, security, technical issues, or events beyond our control. We are not liable for any loss arising from such interruptions.

12. Third-Party Links

The Site may contain links to third-party websites. We do not endorse and are not responsible for the content, products, or practices of any linked site.

13. Intellectual Property

All trademarks, logos, and content on the Site, including product names and brand names referenced for retail purposes, belong to their respective owners. You may not copy, reproduce, or use any Site content or trademarks without prior written permission, except as necessary to use the Site for its intended shopping purpose.

14. Limitation of Liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages arising from your use of, or inability to use, the Site, including damages arising from errors, defects, interruptions, or security issues, except where such liability cannot be excluded under applicable law.

15. Export Compliance

You may not use the Site or purchase products from us if doing so would violate applicable export control or economic sanctions laws, including those of Singapore and other relevant jurisdictions.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of Singapore. Any dispute arising from these Terms or your use of the Site will be subject to the exclusive jurisdiction of the courts of Singapore.